ComEd is among the most trusted brands in the area of residential utility, based on a Cogent Reports study from Market Strategies International.
The annual study investigates the brands on the market and determines which has the highest level of trust. Two of the factors that affect this rating are the utilities' community engagement and support of new customer offerings.
ComEd has provided 22,000 volunteer hours in the past year and offers a customer experience outlet through Twitter Outage Application, which allows customers to tweet their outages, according to a press release.
"We take pride in the broader role to nourish our local neighborhoods as part of our mission to power lives," Anne Pramaggiore, president and CEO of ComEd, said in a release. "We are honored to be recognized as a trusted part of the communities where we live and work every day."
The study bases its brand trust index on 35 rating questions and has been conducted for four years.
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