Zengeler Cleaners has been a Chicagoland staple for almost 160 years -- and one secret to its success is being a part of Management Concepts, a group whose members include 12 of the country's premier dry cleaners.
Through Management Concepts, members learn how to enhance their cleaning techniques as well as customer service, marketing and purchasing policies. The group meets three times a year, each time at a different location.
The last meeting, which took place in October, was held at Zengeler Cleaners.
“This was the perfect time for Zengeler Cleaners to host the Management Concepts meeting,” Tom Zengeler, president of Zengeler Cleaners, said. “We recently opened a new store in Northbrook, upgraded our primary processing plant and relocated our corporate offices. Having our peer feedback on these changes, as well as their insight about our overall operations, was extremely valuable."
More information about Zengeler Cleaners is available at www.zengelercleaners.com.