Bolingbrook, Illinois-based Web-only consignment company Swap.com has experienced a considerable and increasing surge in business that has seen as much as 50 percent growth in revenue from month to month.
Moving into the new, larger space in Bolingbrook is a good reflection of the company’s recent growth, and it is only getting bigger, Vice President of Marketing Justin Knechtel told Illinois Business Daily recently.
Swap.com outgrew its 6,000-square-foot Addison space, then moved to a 67,000-square-foot space in Bolingbrook that gave the company access to “a great workforce and very business-friendly community.”
“We are very close to major shipping facilities, providing our customers with the most optimal shipping options in our industry," Knechtel told Illinois Business Daily. "We're now in our 370,000-square-foot space on Veterans Parkway, and we anticipate being there for the long-term.”
Knechtel explained that the goal is to hire more than 600 new employees in 2016, then 1,200 the following year.
“We'd like to be a major contributor to job growth in the Bolingbrook community.” Knechtel told Illinois Business Daily.
Swap is a virtual consignment shop where buyers and sellers are brought together at the cost of the percentage of the transactions.
“Our seller customers have full price control of their inventory," Knechtel said. "Sellers send their items to us and we handle everything from merchandising, photographing, inventory management, marketing, payment/ transactions, shipping and returns. We are customer first. We've been coined as the ‘Santa Claus of Consignment’ and we pay the highest commissions in the industry.”
Knechtel explained that Swap is seeing its biggest growth in four areas: budget-conscious families, rural families, eco-conscious customers and customers who choose to be unique. Affordable clothing for children who grow quickly, accessibility to various “major city” networks, quick deliveries, pre-owned clothing that avoids additional manufacturing that can be harsh on the environment, and a variety of selections that an individual can mix and match to create original looks are all appealing to the Swap.com consumer.
Knechtel said that what makes Swap different from other consignment sites, and why it has been so popular, is that it is a store for every American “and not just the high-end, like our competitors.”