Exelon’s six utilities have taken action to prepare for the higher number of storms and high temperatures predicted for this summer by investing in programs to help prevent power outages and restore service faster.
“Our customers depend on us to provide power safely and reliably, and we are always working to improve the service we provide through our utilities,” Exelon Utilities CEO Denis O’Brien said. “Now, with the completion of the Pepco Holdings merger, we have a larger, more diverse team with more knowledge, best practices and resources to share. We will leverage our combined strengths to further improve storm response for our customers.”
Exelon’s six utilities -- Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO and Pepco -- deliver electricity and natural gas to approximately 22 million residents in seven states. The company in recent years has upgraded substations, wires and poles. Over the next five years, Exelon will invest an additional $25 billion across its utilities to continue strengthening the power grid.
Digital sensors, smart switches and software can automatically detect power outages and reroute power to customers faster. The technology also helps the utility companies pinpoint outages and efficiently repair them. Apps and social media provide up-to-date information to customers about the causes of outages and the expected restoration times.
The Exelon utilities also prepare for summer by conducting emergency response drills that are coordinated with local emergency management officials.